Frequently Asked Questions
Everything you need to know about your Conguitos shopping experience.
What is the standard shipping timeframe for my order?
We typically process and ship orders within 24-48 hours. Standard domestic delivery takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I determine the correct shoe size for my child?
We provide a comprehensive size guide on each product page. We recommend measuring your child's foot from heel to toe and comparing it to our chart, allowing about 0.5cm for growth and comfort.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are Conguitos shoes made with sustainable materials?
Yes, we are committed to quality and sustainability. Many of our collections, such as the Eco-Friendly line, utilize recycled textiles and chrome-free leathers to ensure safety for both children and the planet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options through Klarna and Afterpay for a seamless checkout experience.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the courier's website to monitor your package in real-time.